At Bohack, we want you to be satisfied with your purchase of our skincare and wellness products. This Refund & Returns Policy explains when returns, refunds, replacements, and exchanges may be available.
1. Return Eligibility
Due to the nature of skincare and wellness products, we generally accept returns only for eligible products that are unused, unopened, and in their original packaging.
To be eligible for a return:
- The product must be unused and unopened.
- The product must be in its original packaging.
- You must provide proof of purchase or an order number.
- The return request must be submitted within 30 days of delivery.
Certain products may not be eligible for return for hygiene, safety, or other applicable reasons.
2. Damaged or Defective Products
If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible.
We may request:
- Your order number
- A description of the issue
- Photos of the product
- Photos of the packaging and shipping label
After reviewing the issue, Bohack may offer a replacement, refund, or another appropriate resolution.
3. Non-Returnable Items
Certain items may not be eligible for return, including:
- Opened or used skincare products
- Products that have been altered or damaged after delivery
- Products without their original packaging
- Items purchased outside of Bohack’s authorized sales channels
- Gift cards, where applicable
- Products marked as final sale
For health, hygiene, and safety reasons, we may refuse returns that do not meet our eligibility requirements.
4. How to Request a Return
Before sending a product back, please contact Bohack with:
- Your full name
- Order number
- Product name
- Reason for the return
- Photos, if applicable
Do not send products back without receiving return instructions from us. Unauthorized returns may not be accepted.
5. Return Shipping
If a return is required because you received an incorrect, damaged, or defective product, Bohack may provide appropriate return instructions.
For returns due to a change of mind or other customer preference, the customer may be responsible for return shipping costs unless otherwise required by applicable law.
Original shipping charges are generally non-refundable unless the return is due to an error on our part or otherwise required by applicable law.
6. Refunds
Once an approved return is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will generally be issued to the original payment method used for the purchase.
The time required for the refund to appear in your account may vary depending on your bank or payment provider.
7. Payment Processing
Payments may be processed through third-party payment providers, including Stripe.
If a refund is approved, the refund will generally be submitted through the applicable payment processor to the original payment method.
Bohack does not control the processing time of banks, card issuers, or third-party payment providers.
8. Partial Refunds
In certain circumstances, Bohack may issue a partial refund when appropriate, including where only part of an order is affected or where permitted by applicable law.
The amount of any partial refund will be determined based on the specific circumstances of the order.
9. Exchanges
If an item is damaged, defective, or incorrectly shipped, we may offer a replacement instead of a refund, subject to product availability.
For hygiene and safety reasons, exchanges of opened or used skincare and wellness products may not be accepted.
10. Late or Missing Refunds
If you have been notified that a refund has been issued but have not received it:
- Check your bank or card account.
- Contact your card issuer or payment provider.
- Contact your bank, as processing times can vary.
If you have completed these steps and still have not received your refund, please contact Bohack for assistance.
11. Order Cancellations
If you need to cancel an order, contact us as soon as possible after placing the order.
We will make reasonable efforts to cancel orders before they are processed or shipped. Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.
12. Product Reactions or Sensitivities
If you experience an unexpected reaction or sensitivity after using a product, discontinue use and seek appropriate professional advice when necessary.
Please contact Bohack with your order details so that we can document and review the issue.
Product returns or refunds for reactions will be evaluated on a case-by-case basis and subject to applicable law.
13. Policy Changes
Bohack may update this Refund & Returns Policy from time to time.
Any changes will be posted on this page with a revised effective date. We encourage you to review this policy before making a purchase.
14. Contact Us
If you have questions about returns, refunds, replacements, or exchanges, please contact Bohack using the contact information provided on our website.
Bohack
Skincare & Wellness Products
