Shipping Policy

Effective Date: 20 May 2026

At Bohack, we are committed to providing a smooth and reliable shipping experience for all orders of our skincare and wellness products. This Shipping Policy explains our order processing, shipping methods, delivery expectations, and related policies.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are not normally processed or shipped on weekends or U.S. federal holidays. During sales, promotions, holidays, or periods of unusually high order volume, processing may take additional time.

Once your order has been shipped, you may receive a shipping confirmation with tracking information when available.

2. Shipping Methods and Delivery Times

Available shipping methods and estimated delivery times will be displayed during checkout when applicable.

Estimated delivery times may vary depending on:

  • Shipping destination
  • Selected shipping method
  • Carrier availability
  • Weather conditions
  • Holidays and weekends
  • Unexpected carrier delays

Delivery estimates are not guaranteed delivery dates.

3. Shipping Charges

Shipping charges, if applicable, are calculated and displayed during checkout before you complete your purchase.

Any applicable taxes, duties, customs charges, or other destination-related fees may be the customer’s responsibility unless otherwise stated at checkout.

4. Shipping Address

Customers are responsible for providing an accurate and complete shipping address at checkout.

Please carefully review your:

  • Name
  • Street address
  • Apartment, suite, or unit number
  • City
  • State or province
  • ZIP or postal code
  • Country

Bohack is not responsible for delays, additional shipping costs, or delivery failures caused by incorrect or incomplete shipping information provided by the customer.

If you notice an address error after placing an order, please contact us as soon as possible. We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered processing or been shipped.

5. Tracking Information

When tracking is available, tracking information may be provided after your order has been shipped.

Please allow some time for the carrier’s tracking system to update after the shipment is scanned. Tracking information may not appear immediately.

6. Delayed or Lost Packages

Once an order has been handed over to the shipping carrier, delivery is subject to the carrier’s handling and delivery procedures.

If your package is delayed, customers should first review the tracking information and, where appropriate, contact the carrier directly.

If a package appears to be lost or has not been delivered within a reasonable period, please contact Bohack so we can assist with investigating the shipment.

7. Damaged Packages

If your order arrives damaged, please contact us as soon as possible and provide:

  • Your order number
  • A description of the damage
  • Photos of the damaged product and packaging, when requested

We will review the situation and determine the appropriate resolution in accordance with our Refund and Returns Policy.

8. Incorrect or Missing Items

If you receive an incorrect item or an item is missing from your order, please contact us promptly with your order number and details of the issue.

We will review the order and, where appropriate, work with you to provide a suitable resolution.

9. International Shipping

If international shipping is offered, delivery times and shipping costs may vary by destination.

Customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. Bohack does not control these charges and cannot guarantee that an international shipment will not be delayed by customs.

10. Address Changes and Order Cancellation

If you need to change your shipping address or cancel an order, contact Bohack as soon as possible.

We will make reasonable efforts to accommodate requests received before an order has been processed or shipped. Once an order has shipped, changes or cancellations may no longer be possible.

11. Delivery Issues

Bohack is not responsible for delays caused by circumstances outside our reasonable control, including severe weather, natural disasters, carrier disruptions, customs delays, strikes, government restrictions, or other unforeseen events.

12. Contact Us

If you have questions about shipping, an existing order, or delivery, please contact Bohack using the contact information provided on our website.

Bohack
Skincare & Wellness Products

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